Refund Policy

JBDDENTAL.COM

Effective Date: 1-10-2025

Overview

This Refund Policy governs all purchases made on JBDDENTAL.COM, an online educational platform offering dental courses and educational materials. By purchasing any course or service from our platform, you acknowledge that you have read, understood, and agree to be bound by this policy.

No Refund Policy

All sales are final. Due to the digital and immediately accessible nature of our online dental courses, no refunds will be provided under any circumstances once payment has been processed and course access has been granted.

This policy applies to all products and services offered on JBDDENTAL.COM, including but not limited to:

• Online dental courses
• Course materials and downloadable content
• Digital certificates
• Subscription services
• Live sessions and webinars
• Any other digital educational content

Legal Basis for No Refund Policy

Our no-refund policy is legally permissible under Indian law for digital products and educational services. The Consumer Protection Act, 2019, recognizes that certain categories of products, particularly digital goods that cannot be returned due to their nature, may have different refund requirements. Educational institutions and course providers are permitted to implement no refund policies provided they are clearly communicated to consumers before purchase.

Pre-Purchase Information and Acknowledgment

Before completing your purchase, you acknowledge that:

1. Complete Course Information: Detailed course descriptions, curriculum, duration, prerequisites, and learning objectives are clearly provided on our website
2. Sample Content: Where available, preview materials and course outlines allow you to make an informed decision
3. Technical Requirements: System requirements and technical specifications are clearly stated
4. Digital Nature: You understand that courses are delivered digitally and cannot be returned like physical products
5. Immediate Access: Course access is granted immediately upon payment confirmation

Exceptions - Limited Circumstances

Refunds may be considered only in the following exceptional circumstances:

Technical Issues

• Duplicate Payment: If you are charged multiple times for the same course due to a technical error
• Payment Processing Error: If payment is deducted but course access is not provided due to a system failure
• Platform Malfunction: If our platform fails to deliver the purchased content due to technical issues on our end

Refund Process for Exceptions

To request a refund under these limited exceptions:

1. Contact: Email us at [support@jbddental.com] within 7 days of the transaction
2. Required Information:

• Full name and registered email address
• Transaction ID and payment receipt
• Order number
• Detailed description of the technical issue
• Supporting documentation (screenshots, error messages)

3. Processing Time: Valid refund requests will be processed within 15-30 business days
4. Refund Method: Refunds will be credited to the original payment method used

Non-Refundable Circumstances

No refunds will be provided for the following reasons:

• Change of mind or personal circumstances
• Inability to complete the course due to time constraints
• Dissatisfaction with course content after accessing materials
• Technical issues on the user's end (internet connectivity, device compatibility)
• Failure to meet course prerequisites
• Academic performance or examination results
• External commitments preventing course completion
• Availability of similar content elsewhere
• Economic or financial difficulties

Consumer Rights and Grievances

While we maintain a strict no-refund policy, we are committed to providing quality educational content and customer service. If you have concerns about:

• Course Quality: We encourage feedback and continuously improve our offerings
• Technical Support: Our support team assists with platform-related issues
• Content Queries: Academic support is available for course-related questions

Grievance Redressal

If you believe there has been a violation of consumer rights or unfair trade practices, you may:

1. Contact our customer service team first for resolution
2. File a complaint through the National Consumer Helpline (1800-11-4000)
3. Approach the District Consumer Disputes Redressal Commission for amounts up to ₹1 crore
4. Use the e-daakhil portal (https://edaakhil.nic.in) for online complaint filing

Course Access and Content Policy

• Lifetime Access: Unless otherwise specified, purchased courses provide lifetime access
• Content Updates: Course materials may be updated periodically to maintain relevance
• Account Deactivation: Violation of terms of service may result in account deactivation without refund
• Sharing Prohibited: Course materials are for personal use only; sharing violates our terms

Payment and Processing

• Secure Payments: All transactions are processed through secure payment gateways
• Currency: All prices are listed in Indian Rupees (INR) unless otherwise specified
• Taxes: Applicable taxes are clearly mentioned at checkout
• Payment Confirmation: Purchase confirmation is sent via email upon successful payment

Data Protection and Privacy

In processing any refund requests, we handle your personal information in accordance with:

• The Digital Personal Data Protection Act, 2023
• Our Privacy Policy
• Industry best practices for data security

Modification of Policy

JBDDENTAL.COM reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy modifications constitutes acceptance of the revised terms.

Users are advised to review this policy periodically to stay informed of any updates. For significant policy changes, we will notify registered users via email.

Contact Information

For questions about this Refund Policy or to submit a refund request under the limited exceptions outlined above:

Email: [jbddental@gmail.com]
Website: https://www.jbddental.com
Customer Service Hours: [Specify your support hours]

Legal Jurisdiction

This Refund Policy is governed by Indian law, and any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in [Your City/State], India, as per the Consumer Protection Act, 2019.

By proceeding with your purchase, you confirm that you have read and understood this Refund Policy and agree to its terms and conditions.

Note: This policy complies with Indian consumer protection laws while clearly establishing a no-refund position for digital educational products. It provides transparency about the digital nature of the products and includes the limited exceptions required by law for technical issues.